Returns + Exchanges

Returns + Exchanges

Returns

For online purchases, you are permitted an exchange or refund within 7 days of receipt of your purchase. Please note that the product must be returned unworn, in original packaging with all tags attached.  In case of refund, neither the original shipping cost nor the return shipping cost will be repaid, and a 10% restocking fee will be deducted. All returns must be approved in writing.  Email returns@candiceheld.com to obtain a Return Authorization number. Returns must be postmarked within 5 days of receiving your RA # to be eligible for exchange or refund. No exceptions please.

For purchases made in our Palm Springs boutique, returns will be accepted for exchange or store credit only within 3 days of sale with receipt. Merchandise must be in new condition, unworn, with all tags attached. 

We do not accept returns on upcycled vintage garments, swimwear, undergarments, jewelry, sunglasses, scrunchies, masks, or hats.