Privacy Policy

CANDICE HELD (“the site,” “we,” “us,” or “our”) collects customer information in an effort to enhance your shopping experience. This information allows us to communicate with our customers about products, promotions, events, and services in a personalized way. The privacy policy (the “privacy policy”) described below covers the entire CANDICE HELD website (“the site,” “we,” “us,” or “our”) and information collected at our point of sale locations. Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this site. By visiting and using the site, you accept the practices described in this privacy policy.

CANDICE HELD will never rent or sell your e-mail address. We do not store or share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Information you provide, such as when you make a purchase, interact with website, contact us, register your online account, engage in promotional activity, sign up for emails or marketing; from social media platforms and networks that you use in connection with our website, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. We will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;

Using cookies and automatic collection methods. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our website or you choose to share it with us.

We use the information that we collect to improve your shopping experience with us. We may use the information to:

Provide you with products and services, such as to: fulfill your orders and process your payments; provide you with products and services that we think you will like;

To respond to you such as when you: place an order; make a request or inquiry;

For personalization of your experience with us, including to: remember your interests and preferences, customize the products and services we share with you;

For marketing and advertising, such as to: send you marketing and advertising communications; 

For legal and safety purposes such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests, address legal and regulatory compliance;

We do not share personal information about you with third parties for third party marketing or advertising purposes. We do share personal information with third parties for other purposes. For example, we share personal information with:

• Paypal
• Google Analytics
• Shopify

We strive to offer you choices about how personal information is used and shared. Your choices include:

Social media platforms and networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing the information on these platforms and networks with us.

Email choices. You can opt out of marketing or advertising emails by utilizing the “unsubscribe” link noted in marketing or advertising emails you receive from us or www.candiceheld.com. You may also request to opt out of marketing or advertising emails by contacting us via email.

Mobile location choices. You may choose not to provide your location to us in connection with your use of our website by customizing your mobile device settings to prevent sharing of location information.

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SECURITY AND FRAUD