How do I shop at CandiceHeld.com?

Welcome to the Candice Held FAQ. Here you can reference our policies and frequently asked questions. Our Customer Service team will be happy to give you further assistance on all other inquiries.

To make purchases at Candice Held, it is not necessary to register. However, we suggest you create an account to access exclusive customer features.

What are the benefits of registering for an account?

Create an account for access to exclusive areas and services dedicated to our customers:

  • Wish List
  • My Orders
  • Fast Checkout

What are the benefits of subscribing to our newsletter?

When you subscribe to newsletters from CandiceHeld.com you will have the following benefits:

  • receive a 10% discount on your first online purchase
  • be among the first to know when new products land online
  • access promotions reserved exclusively for our customers
  • receive our style tips
  • invitations to in-store events, trunk shows, and pop-ups

…and much more! 

Item search:

To browse our catalog, select a category from the navigation menu at the top of the page or discover our selection on the homepage. To find a more specific product, use the search tool at the top of the page.

Product information:

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order:

  • From the item page, select the desired color and size of the product
  • Add the product to your Shopping Bag
  • Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
  • Enter your email and your shipping address
  • Select a shipping and a payment method
  • Check that the information you entered is correct and click "Purchase Now".

You will receive a confirmation email shortly after with the details of your order. From this moment on, our team will take care of everything.

Can I change my order?

If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately. We cannot guarantee any amendments to your order. If your order has already been processed, Candice Held does not accept responsibility for incorrect details entered.

Can I add products and remove them once it is placed?

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order; to return them, please refer to our Return and Exchange Policy Page.


A pre-order is the reservation of an item that is not yet available for sale but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
  • Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
  • You will receive a confirmation email as soon as the package is shipped.

The purchase of pre-order items can be made with Credit Card only.

How can I find out if an item will come back in stock?

Our products are produced in limited quantities and may run out of stock. If you register for our email newsletter, you may receive an email notifications for restocked items and styles. Although we cannot always guarantee the availability of all products, our In-Store and Client Services experts are more than happy to assist you if you are looking for a particular product or cannot find it on our site.

Payment Methods

We accept payments via Apple Pay, American Express, Visa, Mastercard and PayPal. Candice Held gift cards can also be used at the checkout.

Afterpay: When you choose Afterpay at checkout you'll get the option to shop now, pay later for your purchase. Split your purchase into four equal payments every two weeks.

Return & Exchange Policy

For online purchases, you are permitted an exchange or refund within 7 days of receipt of your purchase. Please note that the product must be returned unworn, in original packaging with all tags attached.  In case of refund, neither the original shipping cost nor the return shipping cost will be repaid, and a 10% restocking fee will be deducted. All returns must be approved in writing.  Email returns@candiceheld.com to obtain a Return Authorization number. Returns must be postmarked within 5 days of receiving your RA # to be eligible for exchange or refund. No exceptions please.

For purchases made in our Palm Springs boutique, returns will be accepted for exchange or store credit only within 3 days of sale with receipt. Merchandise must be in new condition, unworn, with all tags attached. 

We do not accept returns on upcycled vintage garments, swimwear, undergarments, jewelry, sunglasses, scrunchies, masks, or hats.

Where do you ship my order from?

All orders are shipped from our flagship boutique in Palm Springs, CA.

When choosing UPS Ground shipping, the default package value is $100. If you would like to purchase additional insurance for the full value of the shipment, please contact us by email at customerservice@candiceheld.com or by phone at (760) 340-0430.

We are not responsible for loss or theft once the package leaves the boutique and is in care of the Shipper.

I want to return a gift. How would the refund work in this case?

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to refund a different account.

Can I receive my refund on a different credit card than the one I used for my purchase?

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Where can I shop in person?

Visit us at our jewel box flagship boutique in the Uptown Design District of Palm Springs, CA.